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ONLINE PRIVACY and SECURITY


SANTA CLARA VALLEY BANK, NA PRIVACY and SECURITY

Safeguarding the privacy and security of information is a highly important priority for Santa Clara Valley Bank. We have taken care in establishing and implementing policies and procedures to protect this information.

Confidentiality and Security Procedures

Your privacy is considered in all aspects of our business. Our employees are informed of their responsibility to protect the confidentiality of our customer. Employees who violate these standards will be subject to disciplinary measures. All customer information is considered private and privileged and is to be used solely for the purpose of providing you the finest service available.

Santa Clara Valley Bank maintains physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information. All of our operations and data processing systems are in a secure environment that protects your accounts from being accessed by third parties.

Sending E-mail

Electronic mail is not necessarily secure. You should be very cautious when sending electronic mail containing sensitive confidential information. As an alternative, you should give consideration to sending it by postal mail, or calling us directly at (805) 525-1999. If you have any concerns about providing or releasing your personal information, you should read and retain a copy of the notice before entering any information that will be transmitted on-line.

Web Site Privacy Policy

You are not required to provide any information to Santa Clara Valley Bank to use our web site or to access the information presented on our web site. We do not request information from visitors to Santa Clara Valley Bank web site at any point, and we do not use cookies to track your movements throughout the site.

Santa Clara Valley Bank may collect information volunteered by you when contacting us via the contact page or via email, and, if you do so, the information is used to fulfill your request. We will not add you to any mailing list unless you request us to do so, or if your request is for future information as it becomes available. If, for any reason, you would like to be taken off our email list, please visit the Contact Us section on this web site. (www.santaclaravalleybank.com)

Maintaining the Accuracy of Your Personal Information

Santa Clara Valley Bank maintains procedures to ensure the personal information you submit is accurately recorded and maintained, but also that any inaccurate or incomplete information is corrected in a timely manner. If you have any reason to believe that your personal information is incorrect, please call us at (805) 525-1999. We will investigate the problem and, if appropriate, update the records of the Bank.

Internet Banking Privacy Policy

Santa Clara Valley Bank contracts a third party to process your Internet Banking sessions. The commitment to protecting your information and your privacy extends to your online banking. While our privacy policies are the same whether your are online or not, we have extra measures in place to protect your privacy when you bank online. Santa Clara Valley Bank requires these same Privacy Policy standards of our third party.

Internet Banking Collection of Personal Information

Personal information includes all of your personal identifying information which you provide us online and may include: your name, address, telephone number, account information, email address, internet service provider and the web browser you use.

Internet Banking Cookies

Santa Clara Valley Bank requires the use of 'cookies' to access our online banking product.

Internet Banking Banners

Santa Clara Valley Bank does not have banners on our online banking product.

Online Sessions Security

The information you provide to us online is protected by Secure Socket Layer (SSL Technology). SSL is the leading security protocol for data transfer on the Internet. This technology scrambles your account information as it moves between your PC's browser and Santa Clara Valley Bank's computer system. When information is encrypted this way it becomes nearly impossible for anyone other than Santa Clara Valley Bank to read it. This secure session helps protect the safety and confidentiality of your information when you bank with us on-line.

Links to Third Party Websites

Santa Clara Valley Bank is not responsible for the information practices employed by sites linked to or from our website. In most cases, links to non-Santa Clara Valley Bank websites are provided solely as pointers to information on topics that may be useful to the users of the Santa Clara Valley Bank website. Third party websites may have different privacy policies and/or security standards governing their sites.


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